If your question is not answered below, please phone us on 020 7629 1251.
Please telephone us to discuss engraving. We can discuss with you
the 'fonts' (styles) we offer, and give you a rough idea of how many letters you
can engrave on a specific item. Engraving takes approximately 48 hours to complete.
When you go through the order process you will have the opportunity to specify engraving
instructions. We will always call you to confirm the cost before
we start engraving.
How do you deliver my goods?
We package the goods ourselves (some other web sites 'outsource' this). We usually
send packages using Royal Mail's First Class Recorded Delivery. During busy times
such as Christmas and Easter, we use couriers to allow later ordering. During these
times, we still charge only £
within the UK.
If your order totals more than £500 we will usually courier it.
All deliveries cost £
to addresses in the UK, regardless of the number of items.
Outside of the UK, we will find out the shipping costs for your country, and contact
you with the correct price.
This present is for someone's birthday tomorrow!
For any other reason - we need this item TONIGHT!
Most of our orders seem to be last minute requests! Please complete the on-line
order, then phone us with your order number (you can see this in your 'Accounts'
page, as well as the confirmation email which you will receive after placing the
order). Over the telephone we will arrange to deliver the item by the quickest
means possible. Note that we may charge an additional cost for this, but we do
not charge any profit on the delivery. We can also arrange to enclose a hand
written card if you wish.op
Is it possible to deliver the item to a different
You can specify the delivery name & address during the order process, which
is ideal for sending presents. We can also add a card and wrap the gift if you wish.
We believe in plain English.
We will not pass any of your personal details onto any other
company. We will never mail you with any other services or products other than those
sold by us.
The only personal items of information we hold are your name, contact information
and whether you want to receive promotional emails.
For audit purposes we will retain copies of credit card transactions and delivery
address. Credit cards are stored using a strong encryption method (128-bit RSA).
Credit card information is removed once a transaction has been processed.
If you have any queries please email
or telephone our office.
All items are individually checked before leaving our office.
If your item has been damaged in the post, then please phone us
and we will arrange for a replacement.
If you do not like the item for any reason, please phone us and
we will try to rectify the problem.
Questions, Answers & Complaints
If you have any queries or a complaint, we want to hear about it -- please
phone us. We are a fourth generation family business,
and enjoy being known throughout the industry (and New Bond Street) for being a
great company to deal with.
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